Implementation

=Implementation Phase IV=


 * __Training Management Plan__**

__Course Description:__ This course will explain to you some of the most important and valuable information that forms the foundation for Gannett Fleming, in support of our vision, mission, and values. This program is divided into 5 parts. In addition to providing you with an overall familiarzation with Gannett Fleming's corporate Quality Management System (QMS), this program will provide you with an understanding of our Quality Policy, our Continuous Quality Improvement Process, our commitment to the ISO 9000 standards, and more importantly, your responsibilities as a Gannett Fleming employee regarding each one of these items. __Target Population:__ This course was designed for all newly hired Gannett Fleming employees and current employee who have not gone through any type of formal CQI Training program, which was used previously. Approximately 500-600 learners will access this course within the first year of implementation. This includes about 300 employees hired in 2009, and about 230 employees hired in 2008. __Administration of Course:__ The designer of this course (Corporate Learning Coordinator/Instructional Designer) will assign the course to each new employee as they are entered into the firm's Learning Management System. Each learner will subsequently be sent an email notification with instructions on how to access the system, launch the course, and the completion deadline. Administration of Scores/Tests: Learners will successfully complete the course in the LMS after taking the embedded 20-question quiz at the end of the 5-module program. When published for our LMS, learners will be tracked by their quiz score in order to have a record of completion on their permanent Learner Transcript.

Email Template:

__Course Sequence:__ The course is broken down into 5 modules, as described in the Course Description, plus a quiz at the end.

__**Learning Materials:**__

Each learner will be provided with the following electronic documents when notified to complete this course by email. These are meant to serve as supplemental materials to the course, not mandatory materials.

These workbook materials are from the formal CQI Training program that Gannett Fleming had used in past years. These materials are supplemental and serve as a reference for the learner in his/her pursuit of quality at Gannett Fleming.

View Supplemental Workbook Materials here:

View Supplemental Activities here:

Self-instructional programs do not usually require a formal lesson plan. In this case, the lesson plan for this course was the raw PowerPoint presentation, which included the plans for how the course would be sequenced, and what would be included for every segment. To view PowerPoint, please click here:
 * __Lesson Plan__**




 * __Testing:__**

__Beta Test__ Beta tests were conducted periodically throughout the development stage of this course, used for critiquing the course content. Beta testers included the SME, Corporate Learning Manager, Corporate Quality Officer, ISO Coordinator, ISO Internal Auditor, and myself. We collaborated numerous times by email, providing individual edits and revisions to the course content. Toward the end of the development, we met as a group to view the entire program one last time before piloting it to our co-workers locally and regionally.

__Pilot Test__ - September 17, 2009 In September, the course entitled "Gannett Fleming QMS Orientation was piloted to several employees throughout the firm. Employees were chosen based on the following criteria:

a. No previous CQI training

b. 2 employees from Camp Hill Offices (Corporate Headquarters):
 * East Building
 * West Building
 * North Building

c. 2 employees from each region:
 * Northeast
 * Southeast
 * Eastern PA
 * Midwest
 * West
 * Delmarva
 * Pacific

After the pilot test, was complete, we administered the following assessment