Design

= Design Phase II=


 * 1. Scope of Project (Focus)**

The firm’s CQI process has been in-place since 1993. Gannett Fleming's goal is to introduce new employees to the CQI process by participation in a formal (asynchronous e-learning) training session. Employees are then automatically assigned to a Quality Improvement Meeting Unit (QIMU), which provides a structure for addressing both quality problems and opportunities for quality improvement.
 * Goal-** Newly hired employees of Gannett Fleming need understand the importance of Gannett Fleming's Commitment to Quality.It is the policy of Gannett Fleming, Inc. and its affiliated companies to provide professional services that meet the requirements of its clients. Gannett Fleming is committed to continuous quality improvement (CQI) and to the involvement of all personnel in a systematic, logical process to continually improve work practices and procedures.


 * Audience -** Newly hired employees and current employees who have not yet had formal CQI/ISO training


 * Prerequesite Skills:** None

Analysis - July 14 Design - July 24 Development - August 31 Target Deadline (Implementation) - November 7 Evaluation - Ongoing
 * Design Time and Milestones:**

Cost to Develop = Hourly Wage x # hours to develop Ex. $18.7 x 64 hours = **__$1,196.80__**
 * Cost(s):**

Cost to Train = Average Hourly Wage x Duration of Training x Average # people Ex. $20 x 1 hr x 300 = **__$6,000 per year__**


 * 2. Delivery

Content -** 5 part module on Gannett Fleming's QMS Orientation
 * Method -** Asynchronous e-Learning course developed using Articulate
 * Training Time -** Self-paced 1-hour learning module

Technology Issues - Not everyone will be able to access the course due to inconsistent computer settings across the company Environmental - Not everyone (field employees) will have access to a computer, when given a completion deadline Time Constraints - Project Managers with deadlines, scheduling conflicts, etc. Attitudinal - Not a huge problem, but may still occur with some employees who are resistant to change
 * Problems:**

One of the greatest challenges today in corporate learning and development is uniting people, processes, technologies, and content across functional and geographical boundaries. The challenge is to blend disparate learning activities and instructional methods delivered through multiple channels and in multiple environments to create a seamless – or nearly seamless – engaging learning experience. We will have the opportunity to cut significant training costs, while allowing each new employee to learn about Gannett Fleming's most important value: Quality.
 * Opportunities:**


 * 3. Objectives**

This 1-hour course will cover 5 modules related to Gannett Fleming's Quality Management System. In addition to providing employees with an overall familiarization with Gannett Fleming's corporate QMS, this program will provide new employees with an understanding of our Quality Policy, our Continuous Quality Improvement (CQI) process, our committment to the ISO 9001 standards, and more importantly, employees' responsibilities regarding each one of these items. Most employees will receive additional training at a later date in their career; and all employees will receive periodic updates as changes are made to our QMS. Upon successful completion of this course, learers will be able to:


 * 1) Identify the four concepts within Gannett Fleming's Quality Policy. Learners must be ready and able to recite the concepts of this policy at all times, especially when an internal or external audit is being conducted within their work area. **(COGNITIVE)**
 * 2) Utilize Gannett Fleming's Quality Objectives in order to develop a CQI goal every year with the collaboration of his/her supervisor. **(AFFECTIVE)**
 * 3) Locate various Quality-related controlled documents (such as the Project Management and Quality Guidelines and Career Development Review Forms) on Gannett Fleming's Intranet on a consistent basis, either as indicated by a specific project schedule,or annual review time period. **(COGNITIVE)**
 * 4) Demonstrate his/her knowledge of the Cycle of Quality Improvement by identifying problems and submitting a corrective actions, if needed. **(COGNITIVE/PSYCHOMOTOR)**

CQI Workshop Materials and Activities Script/Storyboard PowerPoint Articulate Presenter/Engage/Quizmaker LMS ClipArt/IDAM photos
 * 4. Materials**

Audience: Newly hired Gannett Fleming employees and current employees who have not had any CQI/ISO training. SME: TR, Vice President and Former Corporate Quality Officer Instructional Designer: AE, Corporate Learning Coordinator AH, Corporate Quality Officer LW, Corporate Learning Manager MLK, ISO Administrator TW, Senior Project Manager and Internal ISO Auditor Various IT Professionals to ensure smooth integration into LMS/tackle any troubleshooting issues BETA Testers from various regional and local offices
 * 5. Who is Involved**


 * 6. Topical Outline**

I. Quality Management System II. Quality Policy III. Continuous Quality Improvement (CQI) IV. ISO 9001 V. Employee Responsibility VI. Quiz


 * 7. Administration and Evaluation**

This is a mandatory course for all newly hired Gannett Fleming employees. As such, it will be administered through our Learning Management System. The designer will be responsible for reviewing evaluation data and updating as needed, as well as assigning the course within 2 weeks of their date of hire. Learners are responsible for completing the course in the LMS within 2 weeks of being notified. Evaluations will include the survey instrument following the course quiz, and our employee opinion survey, which is administered every few years.